In the years I've been using them, they have always replied in a timely manner and have always went far behind the call of duty to help me solve any issue that ever came about. Their service really does give you the peace of mind to sleep at night, knowing that if at any point your server was to go offline.. they'll be on it within minutes. I really can't express my appreciation for the quality of service they provide while still being extremely affordable. Definitely plan on staying here for the years to come. Thank you Ronny and staff for your patience, understanding, and support!!